Your One-Stop Service Shop for JD Edwards

Spinnaker Support delivers it all – third-party support, CNC and application managed services, and consulting – for enterprises that run JD Edwards software. 

Welcome
Product Areas
Included Services
CNC
AMS
Value-Add Projects
Welcome
Product Areas
Included Services
CNC
AMS
Value-Add Projects

PRODUCT AREAS

Financial Management
Procurement
Human Capital Management
Asset Lifecycle
Warehouse & Transportation
CRM & Order Management
Project Management
Manufacturing & Supply Chain

21+ Average years of JDE Engineer experience

INCLUDED SERVICES

Security & Vulnerability Support
Break/Fix Services
General Inquiry Support
Transition Services to Spinnaker Support
Technology Advisory Services
Global Tax & Regulatory Compliance Services

Complete Coverage: Support for all releases and modules in all industries

CNC (EXAMPLES)

Proactive Maintenance & Monitoring
Application Development
Code Updates
Performace Tuning
Configuration / Reonfiguration
Code Updates
ENT, Web, DB Server Builds
System Health Checks & Restarts
Security Design & Review
User/Role Security

Users save 62% on average over Oracle Support

AMS (EXAMPLES)

Reactive Ticket Response
Staff Augementation
Help Desk Support
Interoperability & Integrations
Archive & Purge
Vacation / After Hours Coverage
End User Support / Questions
Business Process & Analysis

4 Service Packages:

  1. Monitor & Advise

  2. Monitor & Operate

  3. On-Demand Services

  4. Managed XaaS

VALUE-ADD PROJECTS

38% of JDE Customers select all services

98% Customer Satisfaction

Average years of JDE Engineer experience

+21

Complete Coverage

Support for all releases and modules in all industries

Average savings over Oracle Support

62%

4 Service Packages

  1. Monitor & Advise

  2. Monitor & Operate

  3. On-Demand Services

  4. Managed XaaS

38%

of JDE Customers select all services

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Customer Satisfaction

98%