According to the 2019 Gartner “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software,” the two dominant global providers of third-party Oracle and SAP support are Spinnaker Support and Rimini Street.
This page is meant to help you compare third-party support with Oracle- and SAP-provided support and to delineate the features and business practices of Spinnaker Support and Rimini Street.
Through integrity, commitment, reliability, sincerity, consistency, and commitment – as evidenced in our Gartner Peer Insights reviews.
From the start, we structure flexible commercial agreements that align support fees with your actual software use. We can adjust these terms with your future use and migration plans.
With no set number of years for support, you can run your current on-premise software version until you decide to upgrade or mitigate.
Our process assesses, hardens, and protects your full technology stack, going beyond software vendor patches and database virtual patching.
We strive to solve problems, not sell. Our top leadership meets with prospective customers regularly to alleviate concerns, explain processes, and help guide you through the due diligence process.
Customers consistently rate their overall satisfaction with our services above 98%. This is based on responsiveness, fast issue resolution, support engineer expertise, alignment with customers, and modern ITSM tools.
We have no legal risk (from copyright infringement), no financial risk (fastest growing, healthy balance sheet, and profitable), and no operational risk (no injunctions or restrictions that can prohibit full service) that could impact a customer.
Since our inception in 2008, we have offered a unique blend of third-party support, managed services, and consulting. More than 30% of our customers contract for more than one of these services.
Your time is valuable, so short-cut the research process with a brief visit with a knowledgeable expert. Within minutes, you will be able to assess: