Spinnaker Support vs. Rimini Street

Salesforce expertise is one of the most in-demand skills in the marketplace today. Your mission to find quality Salesforce resources will likely be expensive, time-consuming, and often frustrating.

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A Smart Move

Thousands of organizations around the world have already switched to third-party support and are enjoying exceptional service and dramatically lower maintenance costs. In fact, recent Gartner research predicted that “The third-party software support market will grow from $351 million in 2019 to $1.05 billion by 2023 — a 200% increase.”

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Comparing the Top Third-Party Support Vendors

According to the 2019 Gartner “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software,” the two dominant global providers of third-party Oracle and SAP support are Spinnaker Support and Rimini Street.

This page is meant to help you compare third-party support with Oracle- and SAP-provided support and to delineate the features and business practices of Spinnaker Support and Rimini Street.

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What Both Vendors Offer

Immediate Cost Savings

More Responsive Service

24x7x365 Support

Designated Contacts

Installation Upgrade Support

Experienced Engineers

Break Fix Services

Security Vulnerability Management

Full Support for Customizations & Interfaces

Global Tax Regulatory Updates

License Compliance Audit Defense

ISO Certified

Archive Legally Owned Files

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Benefits Unique to Spinnaker Support

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A Public Reputation of Earning Trust

Through integrity, commitment, reliability, sincerity, consistency, and commitment – as evidenced in our Gartner Peer Insights reviews.

Flexible Commercial Contracts

From the start, we structure flexible commercial agreements that align support fees with your actual software use. We can adjust these terms with your future use and migration plans.

Lifetime, No Sunset Support

With no set number of years for support, you can run your current on-premise software version until you decide to upgrade or mitigate.

Superior Seven-Point Security Solution

Our process assesses, hardens, and protects your full technology stack, going beyond software vendor patches and database virtual patching.

A Consultative Approach To Evaluations

We strive to solve problems, not sell. Our top leadership meets with prospective customers regularly to alleviate concerns, explain processes, and help guide you through the due diligence process.

Track Record of Industry-High Customer Satisfaction

Customers consistently rate their overall satisfaction with our services above 98%. This is based on responsiveness, fast issue resolution, support engineer expertise, alignment with customers, and modern ITSM tools.

An Absence of Risk

We have no legal risk (from copyright infringement), no financial risk (fastest growing, healthy balance sheet, and profitable), and no operational risk (no injunctions or restrictions that can prohibit full service) that could impact a customer.

A Unique Blend of Service Offerings

Since our inception in 2008, we have offered a unique blend of third-party support, managed services, and consulting. More than 30% of our customers contract for more than one of these services.

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Request a 15-Minute Introductory Call

Your time is valuable, so short-cut the research process with a brief visit with a knowledgeable expert. Within minutes, you will be able to assess:

Whether third-party support is right for your organization
When is the right time to move to third-party support
What your peers have done when facing these same decisions
If third-party support can serve as an enabler to your future technologies
How to gain buy-in from your key internal stakeholders

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